Shipping Policy
Shipping
Order Turnaround:
Most shipments are processed with 24 to 48 hours after having received payment for the order. If an item is not in stock, we will notify the customer if he wants a refund or is willing to wait for the part to come back into stock.
Domestic Shipping within the continental United States:
We ship most domestic ground shipments via UPS or US Postal Service. If the customer has a FedEx account, or any other preferred carrier, we can box the item and prepare it for pickup. The customer would have to provide us with the electronic shipping label. We can also prepare orders for truck shipments. All truck shipments are quoted using www.freightquote.com
International Shipping including U.S. territories outside the continental United States: Alaska, Hawaii, Puerto Rico, & USVI
We ship all shipments to U.S. territories through US Postal Service if it is a small shipment. If the shipment is too large we will use Tropical Shipping for the Caribbean or any other shipping company of the customer’s choice if it is large. We provide free local delivery to freight forwarders within 10 miles of our location.
Oversize Items including: Windshields, Glass, & Sheet Metal
We carry many windshields in stock and some sheet metal. Most of these items will be drop-shipped to our non-local customers by our suppliers when not in stock. If the customer will be picking the item up at our location, there will be no shipping charges so long as the item is brought in with one of our stock orders. If the customer needs the part in a hurry then applicable shipping charges will apply.
Damaged and lost shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. We must be notified with 48 hours of a part damaged in transit to be able to make a claim to the shipping company. Our warehouses put forth every effort to prevent shipping damage however, damages may occur occasionally due to package mishandling or incorrect packaging. If you receive a package that looks beaten up and you suspect that the contents are damaged, do NOT accept the package. Have UPS or the US Postal Service return the package to the sender. If the carrier has left a damaged package in your absence, immediately contact us so we can try to remedy the problem. We must be contacted immediately if any of the above occurs to prevent you being charged freight both ways. We are not responsible for stolen packages if the customer wants the package to be left at the door and does not want the package delivered with Signature Confirmation.