Refunds & Return Policy
We do not give our customers a hard time with reference to returns but we do have certain policies which we strictly adhere to.
We will gladly accept any Stocking Part including electrical parts returned as long as they were never installed and in an unopened box. If the packaging has the factory tape on the box or the part is shrink wrapped, we expect the item to be returned in the same condition as you received it. If we ship you a clean box, please do not send back a box full of greasy hand prints, because then we cannot resell the item to another customer. Items exposed to the elements, such as wet and damaged boxes, rusty parts, etc. will not be accepted. In other words, please return items back in exactly the same condition as how you received them.
Please contact us via email for an authorization to return any part. Please do not put shipping labels on the actual box of the part. Use an outer box onto which you will affix the shipping labels. Please write on the outside of the box with a marker the invoice number of the order. Please copy us on any tracking information. Do not ship back parts via the post office unless you are able to get a tracking number from them.
Stocking parts are returned within 90 days in exactly the same condition as they were received.
20% Restocking Fee:
Stocking parts are returned after 90 days, but no longer than 1 year from date of purchase in exactly the same condition as they were received.
Non-Stocking parts which are drop-shipped from the manufacturers to the customer. All parts on our website specify whether it is a Stocking or a Non-Stocking part.
Shipping Costs are not refundable. We do not refund any shipping costs paid for by the buyer for outgoing or incoming packages. Packages shipped Free Shipping will be subject to a $20.00 handling charge to cover our costs in shipping out the package.
Most shipments are processed with 24 to 48 hours after having received payment for the order. If an item is not in stock, we will notify the customer if he wants a refund or is willing to wait for the part to come back into stock.
Domestic Shipping within the continental United States:
We ship most domestic ground shipments via UPS or US Postal Service. If the customer has a FedEx account, or any other preferred carrier, we can box the item and prepare it for pickup. The customer would have to provide us with the electronic shipping label. We can also prepare orders for truck shipments. All truck shipments are quoted using www.freightquote.com
International Shipping including U.S. territories outside the continental United States: Alaska, Hawaii, Puerto Rico, & USVI
We ship all shipments to U.S. territories through US Postal Service if it is a small shipment. If the shipment is too large we will use Tropical Shipping for the Caribbean or any other shipping company of the customer’s choice if it is large. We provide free local delivery to freight forwarders within 10 miles of our location.
Oversize Items including: Windshields, Glass, & Sheet Metal
We carry many windshields in stock and some sheet metal. Most of these items will be drop-shipped to our non-local customers by our suppliers when not in stock. If the customer will be picking the item up at our location, there will be no shipping charges so long as the item is brought in with one of our stock orders. If the customer needs the part in a hurry then applicable shipping charges will apply.
Damaged and lost shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. We must be notified with 48 hours of a part damaged in transit to be able to make a claim to the shipping company. Our warehouses put forth every effort to prevent shipping damage however, damages may occur occasionally due to package mishandling or incorrect packaging. If you receive a package that looks beaten up and you suspect that the contents are damaged, do NOT accept the package. Have UPS or the US Postal Service return the package to the sender. If the carrier has left a damaged package in your absence, immediately contact us so we can try to remedy the problem. We must be contacted immediately if any of the above occurs to prevent you being charged freight both ways. We are not responsible for stolen packages if the customer wants the package to be left at the door and does not want the package delivered with Signature Confirmation.
Effective date: July 25, 2018
Restoration Auto Supply ("us", "we", or "our") operates the www.restorationautosupply.com website (the "Service").
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Restoration Auto Supply uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
Restoration Auto Supply may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Restoration Auto Supply
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: firstname.lastname@example.org
- By visiting this page on our website: www.restorationautosupply.com/contact-us/
By phone number: 305-637-8099